Frequently Asked Questions

Everything you need to know about shopping with Hailiey.

How long will it take to receive my order?

Standard shipping typically takes 5-10 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy on all unused items in their original packaging. Please contact our support team to initiate a return or exchange.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

Do you ship internationally?

Yes, Hailiey ships to most countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.

How can I track my package?

Once your order has shipped, you will receive an email containing a tracking link. You can also track your order directly through our website using your order number.

Is my personal information secure?

Absolutely. We use industry-standard SSL encryption to protect your data and ensure that your shopping experience is safe and private.